The Accounting Department is composed of a Controller and five professional staff members. The Accounting Department maintains all financial records. Specific responsibilities include financial reporting, investments, accounts receivable, fixed assets, accounts payable and debt management.
The Collection System Department ensures the operation and maintenance of approximately 343 miles of sewer trunk lines, ranging from 6” to 96” in diameter, 7,000 manholes, and 60 pump stations. This department is also responsible for maintaining grounds at all facilities and easements as well as cleaning and television inspection of ReWa’s lines. The Collection System Department cleans and televises the system on a 10-year rotating program and mows and chemically treats the system’s easements on an annual basis. This department inventories and maps ReWa’s lines, and conducts various point repairs through an in-house repair team.
The Customer Service Department assists customers from a five-county service area of the Upstate of South Carolina. Customer inquiries can include all aspects of the upstate clean water industry. Common inquiries include questions concerning the wastewater treatment fee, the Six-Month Savings program and the New Account Fee program. Also, assistance is provided to customers who seek information from one of the 18 sewer subdistricts of the ReWa system. ReWa is the state's largest wastewater treatment provider, serving over 127,000 customer accounts.
The Customer Service Department also includes Public Relations, Locates and Development Services.
Customer service can be contacted by phone Monday through Friday during normal business hours (864) 299-0260.
Please see the Subdistricts listed at the bottom of this page for a contact phone number and link to their websites.
The Engineering Department performs and/or coordinates the professional engineering work in the planning, design, and construction of capital improvement and/or rehabilitation projects for ReWa’s collection system and WRRF facilities.
The Geographical Information Systems (GIS) Department manages the database and software that supports our internal and external GIS efforts. These include sharing our information with other agencies and sharing data though our internal web application as well as the GIS software. Ongoing employee training ensures efficient utilization of these software tools and data.
The Human Resources Department contributes to the enhancement of ReWa’s desire to provide professional employees to conduct the Agency’s daily business and to ensure that the mission of ReWa, protecting and providing a cleaner environment to our communities, is fulfilled to the best of our ability through quality staffing, leadership development, and a proficient Safety and Security Program that provides a safe and healthy work environment for the protection of our most vital resource–our employees, and for the protection of the environment, property and the public. The Human Resources Department develops, implements, and monitors the Agency’s Safety and Security Program, Employee Relations, training, and employment programs in compliance with all applicable federal and state laws. The Human Resources Department develops and implements succession planning to ensure the professional growth and development of all employees. The Human Resources Department strives to have a work/life balance for its employees to include employee activities and also promotes community involvement with the United Way and March of Dimes. ReWa’s Safety and Security Program is based on a management system containing four basic program elements:
- Management Leadership and Employee Involvement
- Worksite Analysis
- Hazard Prevention and Control
Under each element are numerous sub-elements:
Management Leadership and Employee Involvement
- ReWa Safety policy and Safety and Health Code of Ethics
- ReWa Employee Health And Safety Committee Charter
- Safety goals, objectives, action plans
- Annual budget allocated to safety and health
- Safety Requirements For Contractors And Subcontractors
- Visitor Safety & Security for all site visitors, including contractors
- Baseline safety and health surveys, with notation of hazard correction
- Review of construction plans and ongoing monitoring of construction
- Job Hazard Analyses
- Employee reports of hazards
- Site safety and health inspection results, with hazard corrections noted
- Accident investigation reports, with hazard corrections noted
- Trend analyses results
Hazard Prevention and Control
- Preventive and Reparative Maintenance
- Disciplinary program
- Site Inspections
- Written Programs
- Emergency response planning
- Health surveillance and monitoring records
- Reports and investigations of near misses, first aid, and OSHA 300 logs
- New Employee Safety Orientation
- Monthly safety training on applicable topics i.e., Confined Space, Fall Protection, Walking/Working Surfaces, etc.
- Specialized training i.e., First Aid/CPR, Defensive Driving, Trenching/Excavation, Safety Leadership, etc.
- Ongoing job specific training
The Human Resources Department develops, implements, and monitors the Agency’s Safety and Security Program, employee relations, training, and employment programs in compliance with all applicable federal and state laws. The Human Resources Department develops and implements succession planning to ensure the professional growth and development of all employees.
The Human Resources Department strives to provide a work/life balance for its employees to include employee activities and also encourages community involvement with the United Way and March of Dimes.
The Information Systems Department provides mission critical computer and network support for all Departments and all remote facilities on a 24 hour a day continuous basis. We are responsible for the operation, management and oversight of all ReWa computer and network related infrastructures, all data management and storage, maintaining network access and security, application and software support, internet and cellular communications. Information Systems also manages and maintains our network of Plant Control Systems (PCS) that are responsible for the real-time operation and monitoring of our remote treatment facilities.
The Instrumentation Department manages the devices, sensors, and probes used throughout our automated plant control systems. They assist or manage automation projects related to treatment processes and help maintain consistency in the performance of our WRRFs.
The ReWa Main Laboratory is certified by SCDHEC for the collection and analysis of wastewater, soils and bio-solid samples. The data generated is used to demonstrate compliance with state and federal regulations.
The Maintenance Department is responsible for directing, conducting, and coordinating facilities maintenance including but not limited to equipment, buildings, and grounds maintenance. In addition, the Maintenance Shop assists with facility protection and security, department safety, and environmental compliance.
The Operations Department is responsible for operating and maintaining the Agency’s WRRF in a safe, cost-effective, and environmentally sound manner. With a staff of highly trained, state-certified operators and maintenance technicians, the WRRF employ state-of-the-art practices to produce environmentally beneficial end products:
- Clean water is water treated to nearly drinking water standards. This water then supplements the flow of local rivers, where it supports aquatic life and helps other communities downstream to enjoy an abundance of water for recreational uses and production of drinking water.
- Biosolids, a nutrient-rich, environmentally sound organic fertilizer that is used by local farmers to grow feed crops for their cattle. Through cooperative efforts, this program saves valuable landfill space and helps minimize costs for ratepayers. Area farmers benefit by collectively saving hundreds of thousands of dollars each year by avoiding the use of chemical fertilizers.
- Methane gas, a by-product of the treatment process, is a clean-burning gas recycled to provide the heat needed to support the biological treatment processes at each WRRF. The recycled methane not only reduces energy costs, but conserves a portion of our country’s natural gas supply each year. As an environmental partner, ReWa is currently exploring additional beneficial uses for its surplus of clean methane gas.
The Pretreatment Department monitors non-domestic users while promoting and recognizing compliance and pollution prevention by industries in the area. The department manages Hauled Waste and Grease Control Programs for controlling Transporter and FSEs activities. Additionally, the department’s Recognition Program promotes compliance and pollution prevention and also participates in an agency-coordinated effort to establish strong, community-wide public relations.
The Purchasing Department is responsible for the acquisition of materials, supplies, equipment and services necessary for the operation of all ReWa’s departments and to insure that each is made in a legal, ethical and professional manner in compliance with our procurement procedures and the practices of the procurement profession.
The Solids Management Department ensures efficient and environmentally acceptable management of all ReWa solids and ensures compliance with all local, state, and federal regulations and guidelines.