Help to Community (H2C)
In 2019, we partnered with the Salvation Army of Greenville to launch our H2C Program which offers qualifying customers temporary financial support in paying for wastewater services.
Since we launched this program, we've also contributed to United Way of Greenville County's "Keep the Lights On" program which has assisted over 3,000 families with more than $1.5 million in utility and rental assistance through the end of the year 2020.
The benefits of this program are explained below.
Program Opportunities
Our Customer Financial Assistance Program is managed by the Salvation Army and designed to provide temporary financial assistance to eligible ReWa and Greenville Water customers. In this program, the Salvation Army works with our customers to pay outstanding water bills and restore wastewater services. The Salvation Army also offers budget and life skill training to equip customers enrolled in this program with financial management skills for the future.
Interested in our Customer Financial Assistance program? Call the Greenville Salvation Army at (864) 235–4803 to speak to an associate about enrollment.
*The continuation of this offering is evaluated by ReWa on an annual basis.
The Affordable Housing New Account Fee uses grant funds to decrease ReWa’s current New Account Fee by 50 percent for housing identified as “affordable” by either the Greenville County Redevelopment Authority or the Greenville Community Development Division of the City of Greenville.
For 2022, we’ve authorized grant funds for 100 qualifying affordable housing units in both Greenville County and the City of Greenville.
*The continuation of this offering is evaluated by ReWa on an annual basis.
Six-Month Savings
ReWa’s Six-Month Savings Program is a cost-saving program for residential customers, in which customers are automatically enrolled each year.
During the warmer summer months, there is an increase in outside water use (i.e. irrigation, swimming pools, etc.). However, most outside water use does not enter the sewer system and therefore does not require wastewater treatment. ReWa’s Six-Month Savings Program offers customers a way to reduce wastewater treatment charges associated with outside water use. The six-month savings period begins after meters are read in April and ends when meters are read in October.
For more information about the ReWa Six-Month Savings Program, please call Customer Service at 864-299-4000.
Rates, Fees & Charges
Our rates enable us to provide quality service to more than 150,000 customer accounts, in addition to managing 350 miles of pipe and operating nine water resource recovery facilities (WRRFs). We don’t receive funds from local or state taxes, which means all our expenses are funded through a combination of user fees, state revolving loans and revenue debt.
Six-Month Savings Frequently Asked Questions
ReWa uses the average number of gallons each customer uses during the winter months (winter months begin after your meter is read in October and continue until your meter read in April) to establish the customer’s average use. This number is then set as the maximum amount the customer will be charged during the summer months.
If customers use less than their established maximum, they will only be charged for actual use.
ReWa automatically includes all residential accounts from participating Water Agencies in the program. It is not necessary to sign up.
At this time, Blue Ridge Rural Water Company and Laurens County Water & Sewer Commission are unable to offer the Six-Month Savings Program to their ReWa customers. For Greer Commission of Public Works customers, the Six-Month Savings Program sets a maximum of 5,000 gallons for each ReWa customer’s sewer portion of their bill. All other water agencies with ReWa accounts participate in the Six-Month Savings Program.
Greenville Water and Marietta Water & Sewer District participate in the Six-Month Savings Program as described above. Powdersville Water sets the maximum of not more than 5,000 gallons for their three-month winter average for new customers depending on the number of months with activity. Greer CPW sets a maximum of 5,000 gallons for the winter average. At this time, Blue Ridge Rural Water Company and Laurens County Water & Sewer Commission are unable to offer the Six-Month Savings Program to their ReWa customers.
Only residential customers are eligible to participate. Commercial accounts receive a 5% reduction in volume charges because they generally use the same amount of water throughout the year, and are therefore ineligible for the Six-Month Savings Program.
The best way to save money on your wastewater treatment bill is to only use water for filling swimming pools, irrigation and other outside purposes during your designated six-month savings period.
The program will be in effect beginning after the customer’s meter read date in April, and the program will end with the customer’s meter read date in October.
Note: Residential customers who use large quantities of outside water year-round should consider installing an irrigation water meter. Water passing through this irrigation meter will not be charged for wastewater treatment.